Frequently Asked Questions
How often should I clean my chimney? ⌄
Typically every 6–12 months for wood, 12 months for pellet, and every 24 months for gas with annual check.
Do you serve my province? ⌄
Yes, we operate across all provinces and territories. Lead time varies by region.
Are your methods eco-friendly? ⌄
We prioritize low-odour capture and tidy workflows. Some intensive work may require standard solvents.
What is included in an inspection? ⌄
Level 1 covers accessible components; Level 2 adds video review of internal flues.
What is creosote and why is it dangerous? ⌄
Creosote is a highly flammable byproduct of wood combustion. In Canadian winters with sustained heating, buildup accelerates. Regular sweeping reduces fire risk and improves draft.
How much does a sweep cost in Canada? ⌄
Pricing varies by region and roof access. Typical ranges: $159–$289 for standard wood stoves, $189–$349 for fireplaces, and additional fees for liners or steep roofs.
Do you provide WETT inspections for insurance? ⌄
Yes. We conduct WETT-compliant inspections and issue documentation commonly requested by Canadian insurers and realtors.
Can you service during winter snow and ice? ⌄
We work year-round. In icy conditions, roof access may be limited and we may reschedule for safety. Interior sweeps remain available.
What signs indicate poor draft? ⌄
Smoke spillage when starting fires, burning smells, blackening glass, and difficulty maintaining flame indicate draft issues, often resolved by cleaning or adjusting venting.
Do gas fireplaces need cleaning? ⌄
Yes. We recommend an annual safety check to clear debris, check venting, and inspect the pilot and logs. A deeper cleaning is often needed every 24 months.
What preparation should I do before your visit? ⌄
Stop using your fireplace/stove 24 hours prior, clear a 6–8 ft area around the hearth, and ensure pets are secured. We bring floor protection and HEPA vacuums.
How long does a typical appointment take? ⌄
Most cleanings take 45–90 minutes; inspections add 20–40 minutes depending on accessibility and documentation needs.
Will there be a mess inside my home? ⌄
We use floor coverings and negative air containment. Surfaces are protected and vacuumed; post-visit cleanup is included.
Do you install or repair liners and caps? ⌄
Yes, we install stainless steel liners, rain caps, and spark arrestors. Repairs are quoted after inspection for code compliance.
Do you provide documentation for real estate transactions? ⌄
We issue digital reports with photos and recommendations suitable for buyers, sellers, and home inspectors across Canada.
What fuel should I burn to reduce buildup? ⌄
Seasoned hardwoods with moisture under 20% burn cleaner. Avoid softwoods with sap and never burn treated wood, garbage, or painted materials.
How do I know if my chimney needs relining? ⌄
Cracked tiles, poor draft, excessive soot, or signs of moisture can indicate liner failure. A Level 2 video inspection confirms the condition.
Are you insured and certified? ⌄
Technicians carry liability insurance and are trained to Canadian standards. Certification details are provided upon request.
What’s your cancellation policy? ⌄
Cancellations or reschedules within 24 hours may incur a nominal fee, especially during peak heating season.